FAQs

There are three ways to order BEX products:

• Order BEX products online. Add products to the shopping cart and pay with a credit card. All in stock parts will ship the same day, and parts that require manufacturing will typically ship within a week
• Contact a BEX Sales Representative. BEX has sales representatives located throughout North America and Europe, and will gladly speak with you or visit your facilities. Our sales representatives are extremely knowledgeable, and will give you advice on how to improve operations and save money using BEX products.
• Contact us by filling out a request form or calling our office directly. There is no queue to speak with our order desk, we will answer promptly and assist you immediately.

All in-stock parts ship the same-day or within 24 hours. Lead time for parts that require manufacturing may vary, but typically range from 2-4 weeks. Custom-made parts that require design or specialty materials may take longer, depending on the complexity of the project. BEX will keep you informed on the status of your order every step of the way.

This answer will be different for everybody depending on the needs of the customer. Please visit our nozzle purchasing guide to answer general questions, or contact us for further assistance.

If you have reason to believe the product you’ve received is defective, or not up to the quality standard you were expecting, contact the sales office in your area. We will issue an RMA and cover shipping costs to replace the parts for you.

BEX will issue a full refund, cover shipping expenses, and provide you with the correct parts in a timely manner.

View our Return Policy

Contact the sales office in your area. Provide us with the details of your order, and we will email you an RMA (return material authorization). Ship the products to the address of the sales office in your area.

View our Return Policy